acc4d Privacy Policy

In this Privacy Policy, the following terms have the meanings set out below:

• "acc4d", "we", "us", "our" refers to the operator of the acc4d platform accessible at https://acc4d.ws and all affiliated entities responsible for data processing activities connected to that platform.
• "Platform" means the acc4d website at https://acc4d.ws, including all games, sportsbook markets, casino products, payment functions, promotional systems, and customer support services.
• "Member", "you", "your" refers to any individual who has registered an account on the acc4d Platform or who accesses the Platform as a visitor.
• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to name, date of birth, email address, mobile number, Indonesian National Identity Card (KTP) number, payment account details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "KYC" means Know Your Customer — the identity and document verification process we conduct to confirm a Member's identity, age, and eligibility to use the Platform.
• "Cookies" means small text files placed on your device by the Platform to collect usage data and enhance your experience.
• "IDR" / "Rp" means Indonesian Rupiah, the sole transaction currency supported on the Platform.

This Privacy Policy applies to all Personal Data collected, processed, or stored by acc4d in connection with your use of the Platform. It covers data collected when you visit the Platform as an unregistered visitor, when you register a Member account, when you make deposits or withdrawals in IDR, when you participate in games or place sportsbook wagers, and when you contact our customer support team.

This Policy should be read alongside the acc4d Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your Personal Data as described herein.

acc4d collects the following categories of Personal Data, grouped by the context in which they arise:

We collect Personal Data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC, submitting a deposit or withdrawal request, contacting customer support, or responding to a survey or promotion.
• Automated collection: Technical and Usage Data collected automatically as you interact with the Platform, via cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data returned by our KYC partner services; fraud-screening results from payment processors; geolocation data from IP-resolution services used to enforce Prohibited Territory restrictions.
• Payment providers: Confirmation and reference data from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja when you transact through those channels.
• Game studio integrations: Session and outcome data from certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, processed via secure API integrations.

acc4d processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and acc4d — specifically, to operate your Account, process deposits and withdrawals in IDR, deliver games and sportsbook services, and manage bonuses and promotions.
• Legal obligation: Processing required to comply with applicable law, including KYC identity verification, anti-money-laundering (AML) checks, fraud prevention, and age verification (21+).
• Legitimate interests: Processing conducted in pursuit of acc4d's legitimate business interests — including platform security, fraud detection, responsible gaming monitoring, and product improvement — where those interests are not overridden by your fundamental rights.
• Consent: Where we rely on consent as the basis for a specific processing activity (for example, sending you promotional communications), you may withdraw that consent at any time by contacting [email protected] or adjusting your Account notification settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

acc4d uses the Personal Data we collect for the following purposes:

• Account management: Creating, maintaining, and securing your Member account; processing login authentication; enforcing account-specific limits and restrictions.
• Service delivery: Enabling access to all Platform features including live casino games from Evolution Gaming and Pragmatic Play, slot games, sportsbook markets (including mix parlay (accumulator betting) and BRI Liga 1 fixtures), and video poker.
• Payment processing: Facilitating deposits and withdrawals via local Indonesian banks and e-wallets; reconciling transaction records; investigating payment disputes.
• KYC & compliance: Verifying your identity, age (21+), and residency; conducting AML and source-of-funds checks; maintaining records required by our gaming licence.
• Fraud prevention & security: Detecting and preventing unauthorized account access, bonus abuse, multi-accounting, and other forms of platform manipulation.
• Responsible gaming: Monitoring gaming patterns that may indicate problem gambling; applying self-imposed limits, time-outs, and self-exclusion orders; providing targeted responsible gaming information.
• Customer support: Responding to queries, complaints, and disputes via live chat and email; maintaining support-interaction records for quality assurance and dispute resolution.
• Marketing communications: Sending you promotional offers, bonus notifications, and seasonal Indonesian holiday promotions (Idul Fitri, Ramadhan, Independence Day, Chinese New Year) where you have consented to receive such communications.
• Platform improvement: Analyzing aggregated usage data to improve game selection, user experience, payment performance, and customer service quality.

acc4d does not sell your Personal Data. We share Personal Data only in the following limited circumstances:

• Payment processors: We share the minimum Financial Data necessary with your chosen payment provider (e.g., BCA, BRI, OVO, DANA, GoPay) to process your transaction. These providers process data under their own privacy policies and are contractually required to protect your information.
• KYC & identity verification partners: We share Identity Data with accredited third-party KYC service providers for the sole purpose of verifying your identity and age in compliance with our licensing requirements.
• Game studio providers: Session and outcome data is exchanged with certified game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) through secure APIs strictly for the purpose of delivering certified, provably fair game experiences.
• Fraud prevention services: We may share Technical Data and behavioral signals with anti-fraud and cybersecurity vendors to protect the Platform and its Members from fraudulent activity.
• Legal and regulatory authorities: We will disclose Personal Data to law enforcement, regulatory bodies, or courts where required by applicable law, a valid legal process, or to protect the rights, property, or safety of acc4d, its Members, or the public.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of acc4d's assets, Personal Data may be transferred to the acquiring entity, subject to equivalent data-protection obligations.

acc4d uses cookies and similar technologies to operate the Platform effectively and improve your experience. The cookies we deploy fall into the following categories:

• Strictly necessary cookies: Essential for the Platform to function — including session authentication, load balancing, security tokens, and your Account's language and currency preferences (IDR). These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as game lobby layout, last-visited category (slots, live casino, sportsbook), and responsible gaming settings between sessions.
• Analytical cookies: Collect aggregated, anonymized data on how Members navigate the Platform — pages visited, session duration, game categories accessed — to help us improve usability and content.
• Security cookies: Detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts. These cookies are a critical component of our platform security infrastructure.

You can control non-essential cookies through your browser settings. Note that disabling certain functional cookies may affect Platform performance or prevent access to specific features. The Platform does not respond to "Do Not Track" browser signals, as no uniform industry standard for interpreting such signals currently exists.

acc4d retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your membership plus a minimum of five years following account closure, to meet AML record-keeping requirements.
• KYC documents: Identity documents (KTP, passport, selfie photographs) are retained for a minimum of five years from the date of submission, as required by standard gaming-licence compliance frameworks.
• Financial transaction records: Deposit, withdrawal, and payment records denominated in IDR are retained for a minimum of five years to support AML compliance, dispute resolution, and audit requirements.
• Gaming history: Bet records, game-round outcomes, and session logs are retained for a minimum of three years to support dispute resolution and responsible gaming monitoring.
• Support communications: Live chat transcripts and email correspondence are retained for a minimum of two years for quality assurance and dispute evidence purposes.
• Technical and usage data: Server logs and anonymized analytics data are retained for up to 12 months before aggregation or deletion.

When Personal Data is no longer required, acc4d will securely delete or anonymize it in accordance with our internal data-disposal procedures.

acc4d employs a multi-layered security architecture to protect your Personal Data against unauthorized access, loss, alteration, or destruction. Our security measures include:

• Transport Layer Security (TLS 1.3): All data in transit between your device and the Platform is encrypted using current TLS standards. Our SSL certificate is maintained and renewed without interruption.
• AES-256 encryption at rest: Sensitive Personal Data — including identity documents, financial account details, and KYC records — is encrypted in storage using AES-256 symmetric encryption.
• Access controls: Strict role-based access controls (RBAC) limit internal staff access to Personal Data on a need-to-know basis. All privileged access is logged and subject to periodic review.
• Two-factor authentication (2FA): Available for Member accounts to provide an additional layer of login security. We strongly recommend all Members enable 2FA via the Account security settings.
• Penetration testing & vulnerability management: The Platform undergoes regular third-party security assessments and penetration tests. Critical vulnerabilities are addressed within defined remediation timeframes.
• Incident response: acc4d maintains a documented security incident-response plan. In the event of a confirmed data breach affecting your Personal Data, you will be notified promptly with details of the incident and the steps taken to address it.

The acc4d Platform serves Members across Indonesia — including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and Makassar. In order to deliver our services, some Personal Data may be processed on servers or by service providers located outside Indonesia.

Where Personal Data is transferred internationally, acc4d takes appropriate measures to ensure that your data receives an equivalent level of protection. These measures include contractual data-processing agreements with all third-party processors that impose data-protection obligations consistent with recognized international standards, and preferential use of processors operating in jurisdictions with robust data-protection frameworks.

By using the Platform, you acknowledge and consent to the international transfer of your Personal Data to the extent necessary to deliver the services you have requested.

As a Member of the acc4d Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered username.

• Right of access: You may request a copy of the Personal Data acc4d holds about you. We will respond within 30 days of a verified request.
• Right to rectification: You may request correction of any inaccurate or incomplete Personal Data. For certain data fields (e.g., your registered name), updates may require supporting documentation to prevent fraud.
• Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that regulatory requirements may prevent full deletion of certain records (e.g., AML transaction history).
• Right to restrict processing: You may request that we limit processing of your Personal Data in specific circumstances — for example, while the accuracy of data is contested, or while an objection is assessed.
• Right to data portability: You may request a structured, machine-readable export of Personal Data that you have provided to acc4d, where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including profiling for responsible gaming monitoring. We will assess such objections and suspend processing unless compelling legitimate grounds exist.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

The acc4d Platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that a Minor has provided Personal Data to us, we will immediately close the relevant account, delete all associated data, forfeit any balance, and where required, report the matter to the relevant authorities.

If you are a parent or guardian and believe that a Minor in your care has accessed the acc4d Platform or provided us with Personal Data, please contact us immediately at [email protected] so that we can take appropriate action. We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms.

The acc4d Platform may contain references to or integrations with third-party services — including game studio interfaces provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While these integrations are operated within the Platform environment, each provider's own privacy practices govern the data they process on their own infrastructure.

acc4d is not responsible for the privacy practices, content, or security of any third-party service. We encourage you to review the privacy policies of any third-party provider whose services you access in connection with the Platform.

acc4d reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or our Platform services. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered Members via the Platform's internal messaging system or their registered email address.

Your continued use of the Platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. We recommend reviewing this page periodically. If you do not agree to any revision, you should cease using the Platform and contact support to arrange closure of your Account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way acc4d processes your Personal Data, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the chat icon on the Platform. Our team includes native Indonesian-speaking agents available at all hours. Average response time is under three minutes.
• Email: [email protected] — please use the subject line "Privacy Policy Query" and include your registered username. Responses are provided within 24 hours (WIB, UTC+7).

For data rights requests (access, correction, deletion, portability), use the subject line "Data Rights Request" in your email. We aim to acknowledge all data rights requests within 72 hours and complete them within 30 days of identity verification.